Really Poor Service With Policy Cancellations

I cancelled my policy last week Tuesday as I had traded in the car which was currently covered with miway and I still haven't received my premium refund. And when you try to call, the call wont go through.

I really don't remember telling them that they will get their premium at least 2 to 3 days and at most 5 days when they debited my account so how does it make any damn sense that I should be told that ?????