Really poor communication

I had a collision but was covered for TPL, therefore I expected nothing to be payed out for my car.<br> <br> I did however require additional information on the next steps to getting the car after it was towed to the assessment centre. <br> <br> I was told do log a claim, which I did. I then proceeded to helpfully assist Miway, by driving to their very own assessment centre after work, to help them find out what their assessment centre's telephone number and address was for them to proceed with the claim. <br> <br> After inspection, a letter was then sent saying it was a write off and the car belongs to miway.<br> I have received no explanation for this w.r.t TPL, because I don't see how that could be true if the car had no comprehensive cover. And have been active in trying to get an explanation for almost 3 weeks. <br>