Really pathetic service

Good day,

I wanted to only do this when I get back to the office however this crossed my mind again as im still baffled by the service I received , or should I say lack of service

Over the last couple of months I have tried on numerous occasions to get answers to my questions that were submitted online as well as emails that were sent however nobody is getting back to me .

I sis so difficult to answer two questions ?

1. I have a life policy with you which im really starting to regret as I have had this policy with you since 2016 I think if not sooner. I have requested on numerous occasions if there are any pay-outs or cash back benefits on these type of policies however nobody provides me with feedback , and I have all the emails to back this up . I have really considered terminating this and rather going to a place where you actually treated like a client .

2. Actuaries were supposed to get back to me via an agent that queried my profile , but im still waiting. My car was written off back in 2016 and Miway had no problem paying our which I really appreciated as this was not my fault and the third party has still not been located after a summons was issued , to this day 4 years later , I am still being prejudiced against and being penalized for this even though it was not my fault . I received a cancellation letter I think in 2017 as my premium dropped to +-R100 as I only had my house content insured and could not get a car as im under debt review . due to unforeseen / Godly act my electricity was struck and damaged my Computed along with surround sound . Right after this claim was paid I received a cancellation letter and since then I have tried numerous times to get my name cleaned ect , however Miway is still negatively impacting ,me you still do not want to help me with insurance for my car and now I must pay an outrageous amount per month for insurance , and your actuaries have still not provided me with feedback, I understand the claim was for R28000 (this was assessed by Miway) and that my R100 premium would take years to gather back , however is that not what insurance is for ? or do you just get rid of your clients as easy as that and not take the risk ?

When my car was written off the aftermath of this was shocking as the lady that drove into me was actively insured with Alexander Forbs she was on her cell phone when this happened and her vehicle licence expired however im still being penalized for this because miway has not actively recovered the third part claim but everything was provided