Really bad service from Miway, Claim number: ***

This is with regards to bad service am getting from Miway insurance. Last year i got an incident around 14 December 2022 and did a claim with my insurance Miway. Now i have almost two months without a car. while Miway is just not doing what they are suppose to be doing to assist me. i dont get updates regarding the car, from Miway to update me, i have to write a long email and complain before they will phone me to try update me.

The following are my dissatisfaction and complaints: 1. When i was suppose to get a rental car while my car was fixed, the lady from Miway gave me wrong information that i was going to get my car before end of December, which resulted to me taking a rental car before the time i would have taken the car on, if i was gave the right information. NB: my car is not completely fixed even now 2. When i got the car back around January from the panel beater, i realised that there were internal damages which were not fixed from the car, the ABS light was on, the engine would not switch off using the switch off / on button unless you press it twice or 3 times, the pipe for power steering oil was not fixed. when i asked they told me that the panel beater was not told to fix it / the assesor didn't see or indicate that they need to fix the internal damages, which was caused by the accident. which i asked, who's responsibility it is to identify internal damages on the car when it goes to the panel beater after the accident? I never got an answer

i took the car back to the panel beater for it to be fix and i was told that it will be taken to Mazda dealer to be diagnosed, they told me that the car was only going to be taken to Mazda after a week, which is just bad or someone is not doing his work properly, because with my experience with Mazda, you phone today and get helped the following day but with Miway it takes them a week for them to be assisted by Madza

Miway service is really bad. The worse part is that you only get an update only when you have sent them complain for them to update you about your car and the other thing is that how can it be that am paying every month the premium but when i need assistance from my insurance i dont get assistance, just bad service but every month Miway requires me to pay +- R880 for me to be insured.

i would really not recommend anyone to insure they cars with Miway based on my experience