1 reviews | Active since Feb 2012
Really???
<p>Dear Miway</p> <p> </p> <p>Just got a mail that my policy has been updated. (since you have not paid out what i believed i was covered for, i try to make sure that i read all the stuff you send)</p> <p>in your mail it states: "We have updated your policy and hereby attach your revised Coversheet and other important documentation. It is important that you read and check these documents thoroughly to ensure that all the information is correct. "</p> <p>you have also attached no less than 6 pdf documents. how on earth do you expect one to read through all of those everytime you send it?? cant you just send one document and just state the changes? where on the 6 attachments do you want me to look for the change? i am a working mother, i honestly do not have the time to go through pages and pages of documents hoping to find where you have updated my policy (i did not even request a change just by the way)</p>
We really value your feedback and please accept our apology for the let-down. We have passed your message on and an agent will be in touch.
Best regards,
The MiWay Team
Best regards,
We really value your feedback and please accept our apology for the let-down. We have passed your message on and an agent will be in touch.
Best regards,
The MiWay Team
Best regards,
as per ourt elephonic conversation, you will send an email with the date and time of the email in question stating that there was no update on my policy.
you have also confirmed that you will get the emails amended that when there is a change, that will be noted in the mail so that there is no need to read through all the documents. you have also confirmed that you will send a mail confirming changes if the above was not done.
as per ourt elephonic conversation, you will send an email with the date and time of the email in question stating that there was no update on my policy.
you have also confirmed that you will get the emails amended that when there is a change, that will be noted in the mail so that there is no need to read through all the documents. you have also confirmed that you will send a mail confirming changes if the above was not done.
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver.
Latisha has since called to assist with the refund and we urge you to give us a call if there's anything else we're able to help with.
Kind regards,
The MiWay Team
Best regards,
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver.
Latisha has since called to assist with the refund and we urge you to give us a call if there's anything else we're able to help with.
Kind regards,
The MiWay Team
Best regards,
