CL
Conwell L
1 reviews | Active since Mar 2010
17 Aug 2015, 09:49
Real Bad Service ftom Customer Service
My policy was cancelled on 16 July 2015 due to the fact that i no longer felt valued by Miway as a client. On 22 July 2015 i was called by Innocentia. She tried to assist me in getting the premium which i felt i could afford. She confirmed It will be R434.87 with excess of R1000 on the vehicle and no excess on window and glass. I then told her it is fine i will accept that and will cover my car...It is nearly a month later with no feedback from Miway whatsoever. Even after some attempts in me contacting her i was unsuccessful.<br> <br> If ever i had a bad experience...This must be the winner. Well done.
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Replies (1)MiWay Insurance's replyOfficial
19 Aug 2015, 15:32Hello Conwell,
Thanks for bringing this to our attention and for giving us a chance to investigate what went wrong! We have passed your feedback and our findings on to all involved and we assure you of our commitment to improve our service delivery.
Thanks for giving Inno another chance to make things right - were pleased to hear she was able to adjust your cover as per your request.
We're looking forward to doing things your way for years to come and we urge you to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
Thanks for bringing this to our attention and for giving us a chance to investigate what went wrong! We have passed your feedback and our findings on to all involved and we assure you of our commitment to improve our service delivery.
Thanks for giving Inno another chance to make things right - were pleased to hear she was able to adjust your cover as per your request.
We're looking forward to doing things your way for years to come and we urge you to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
MiWay Insurance's reply19 Aug 2015, 15:32
Official
Hello Conwell,
Thanks for bringing this to our attention and for giving us a chance to investigate what went wrong! We have passed your feedback and our findings on to all involved and we assure you of our commitment to improve our service delivery.
Thanks for giving Inno another chance to make things right - were pleased to hear she was able to adjust your cover as per your request.
We're looking forward to doing things your way for years to come and we urge you to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
Thanks for bringing this to our attention and for giving us a chance to investigate what went wrong! We have passed your feedback and our findings on to all involved and we assure you of our commitment to improve our service delivery.
Thanks for giving Inno another chance to make things right - were pleased to hear she was able to adjust your cover as per your request.
We're looking forward to doing things your way for years to come and we urge you to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
