Re submission date ignored

<p>As I had insufficient funds with regards to cloning in my bank account. I was not able to pay my insurance. I immediately phoned Miway, and explained the situation I am in. The lady explained to me that they will send me an sms with a re-submission date, should I still have no funds availabe, I should give Miway a call to inform them that they should cancel the "second try" debit order.</p> <p>Miway confirmed that it was adjusted on my account, I should just be aware of the fact that I won't be covered for the month not paid and that they will deduct the amount on the 1st of August again.</p> <p>As I received money in my bank account yesterday, Miway immediately debitted the amount I owned them which I clearly said to NOT deduct on the submission date which was the 18th already.<br /><br />I am very disappointed in the customer service of Miway as the consultants use all your airtime when you phone them because they are busy on the system with your profile, but they are not making any changes or notes as you speak to them.</p>