Re-fund

Hellopeter I have experienced a bad treatment from Myway Insurance .I insured my two cars with them and all was well but the moment I changed cars on the insurance that's when the problem started.I changed my insurance from clio to an Audi A4 so I immediately paid for the new car and they were suppose to refund me six hundred and something so they said they will credit it for next month but they didn't, and it was June but they still deducted the normal installment,they did that for 3 month and i have been calling them every month for them to rectify .I got tired of their excuses now told them to just refund me ,then their agent said they will deposit but even today they haven't. The second last calls I did to Myway they told me they are talking to finance to transfer so I'm worried if it take 6 months for them to transfer my money.The last call that I made with them that took forever for them to give me a solution I was told that the don't see the refund on the system . Everything has just changed after 6 month of waiting for my refund now they say there is no money. I cancelled one of my cars(Ford) and now I'm about to cancel the other one ,They also promised to call me for an update even today nothing. They don't know how to treat their customer but every month they deduct money. I'm very disappointed with Myway. I thought they were best but after this i have changed my mind.Whats even worse is that you call they you will wait for a long time for them to check their next system,the next thing they will transfer you and transfer you up until your R200.00 airtime finished.