Ray Naidoo and Miway

Dear Miway,

I write to you today to tell you about my experience that was nothing short of frustrating at the inception of my interaction with your company .

It started on the 19th Day of March 2021 , I had logged a claim for a break-in at my home , I was advised that a gentleman by the name of Tumelo Khubane would be in contact with me . Times and dates were not adhered to as I did not receive a called from the above representative of your company . After sending in a complaint to your complaints team did I receive a call from Tumelo Khubane.

The anxiety that I had to endure while expecting his call was nothing short of frustrating, I then requested for another representative to assist me.

I received a call from your complaints team , The consultant was amazing, I do not have her details with me at this stage , I am sure that you would be able to allocate her details and commend her for her mannerisms and for the manner in which she conducted herself. I did feel a little less frustrated after speaking to her as she showed genuine interest in me as a person and as your client . She really knows what she is doing and she needs to be commended for the way she handled me . She is a superstar !!!

On the same day that I received the call from your complaints representative 25 Mar 2021 , I received an e mail from your companies saving Grace. Yes you read that correctly “Saving Grace” as I was preparing myself for a battle that I did not have the energy and time to fight .

With all the negativity that had surrounded myself and my family during the break in , The soothing sound of your Claims Assessors Voice was all I needed to calm the storm in me. I believe that this gentleman is a Brand Ambassador to your company and deserves to feature in your adverts as this is the sort of people you need to represent your company . Mr Ray Naidoo is his name.

He took the time to call me late in the afternoon to introduce himself and explain the process of my Claim , he was kind and courteous to me, He listened to me as a person and not as a client , this shows that he is willing to go far and beyond his duties to make your clients comfortable and at ease. This is a trait that the service industry has lost . You need to promote this gentleman so that he can show the people who would report to him how to keep your client in the loop and how to make your clients happy.

Mr Naidoo kept in touch with me via e mail and also calls. He was true to his word and stuck to the times that he said he will call ( this is something that I truly value as a client ), he understood my situation at work and how my life is run by a schedule .

His call to me today explaining to me that my claim will be paid out after sending the necessary documents has given me hope and has given me reassurance that Miway is a company that really and truly cares for their clients and their clients wellbeing, it’s shows me that its a company that takes pride in their client satisfaction and relationship, This is a trait that is dear to me as I am also in the clients service industry myself.

Ray has made this a painless and stress-free process for me.

Your clients is king and Ray made me feel like Royalty.

Ray has retained me as a client of Miway and has given me faith in your company after my initial experience, I will surely promote your company in my circle of friends and family.

Ray, I do not know you personally and I do not know what your life situation is , I want to wish you everything of the best in your future with your company, I pray that they see favor in your efforts and that you are rewarded in abundance – make sure you keep up the great work and maintain that level of client satisfaction that you give your clients and watch how your company will Prosper .

Ray has turned my negative experience into a positive experience this is something that not make can do in the service industry.

If I have to leave a little advice for Tumelo Khubane – “ Take Care of the little things and the Big things will take care of themselves”

Miway , I appreciate you and your company for keeping Mr Ray Naidoo under your employment Take care of him as he is the sort of person that will secure your company new business.

Regards B. Govender.