Hellopeter
Share Your Experience
KM
Kgotso M

1 reviews | Active since Nov 2017

16 Nov 2017, 10:40

Racial ************** and unfair service (third-party)

i am a victim and my way's RACIAL AND UNFAIR TREATMENT!!!!!!!!..... claim number c872433 i got in an accident , my way's client was in the wrong he hit me from behind while i was stationary at the robot , he admitted his wrong , we went to the police station to make an accident report which stated everything, on top of that made an affidavit which stated that their client will lend me his insurance to fix the damage he has caused,, i have been unable to work waiting on the claim its been three months now suffering , only to be told that the claim has been denied because their client says I came into his line of travel (Michelle le roux) Email "Good day Unfortunately we need to go with our clients description, according to our client you came into our clients path of travel and did not leave sufficient space. Please also bear in mind that the Ombudsmen do not have jurisdiction over third party claims."

with no proof that was their decision while i have the accident report and the afidavit as proof ,CAN YOU PROVIDE PROOF THAT SUPPORTS WHAT YOUR CLIENT SAYS WHICHTHAT.LED TO YOU REJECTING MY CLAIM!!! ... i am really helpless and stress

I strong advice fellow black africans to stay far from my way. They will say and do anything just so.they dont pay out your claim if you blac****!

If anyone can. Help me.. because I wanted to.go to the.ombudsmen but (Michelle le roux ) say the.ombudsmen doesn't deal with third party claim...! Please help !!! ********** 154

0
Replies (10)
MiWay Insurance
MiWay Insurance's reply16 Nov 2017, 10:53
Official

We’re so sorry to hear this and we can assure you that this is not the MiWay way. An agent will be in touch to clarify the issue.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply16 Nov 2017, 16:04
Official

Thanks for the note Kgotso!

Michelle has contacted you to explain the outcome of your claim against our client’s policy. We urge you to give her a call should you need anything else.

Kind regards,
The MiWay Team

KM
Kgotso M's update16 Nov 2017, 16:27
Reviewer Update
Thanks I sent her all the necessary documents as proof... to SUPPORT my claim... if my way decides to reject my claim they should also provide me with prove that really I am wrong in this regard ... not just reject with the assumption that I won't follow up.... but thanks for the correspondence ill be waiting for the feed back...
MiWay Insurance
MiWay Insurance's reply17 Nov 2017, 09:53
Official

Thanks for the update Kgotso!

We’re happy to hear that Michelle has given you a call. We’ve passed your message on to our legal team. Please give us a call should you need anything else.

Best regards,
The MiWay Team

KM
Kgotso M's update11 Apr 2018, 15:10
Reviewer Update
Good day .. since November of last year when I.wrote to your company.. that matter has been treated worse than it was before , the level of baisness,************** towords blacks and unfair service... deserves to.be known by.all your clients... iv have.given Michelle all the documents and proof to help her in this case ..til today she.is taking me from pillar to post... telling me that.she can't get.hold of your client... what surprises.me is that you were quick to.make a decision based on word of month from your client without prove you.were able to make a decision.. but when I provide all the proof you need and witness to prove my case ... you tell me you that you are unable to make a decision ... what kind of business are you running ? From last year you have not been able to get hold of your client like how is that possible if he is paying you every month and obviously from the contract you have keyholders whom you can contact incase you dont get.hold of you client... This is what you tell me "Subject: C872433 FEEDBACK TO OP (4 From: Michelle le Roux To: ********** CC: LegDocs Good day Because I cannot get hold of the incident driver does not prove that our client was at fault, we need to do our investigation to make sure we are doing the correct thing." Five months now... I hope people see this and now what they are getting their selves into when dealing with miway!!!!!!
MiWay Insurance
MiWay Insurance's reply11 Apr 2018, 15:31
Official

We have passed your message on and someone will be in touch to assist you.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply12 Apr 2018, 11:36
Official

Thank you once again for taking the time to write to us, and we are sorry to hear that you feel this way. We believe that Michelle has been in touch with you to discuss the way forward with your claim against our client’s policy, as well as the settlement that can be expected.

Please don’t hesitate to give us a call should you need anything else going forward.

Best regards,
The MiWay Team

KM
Kgotso M's update16 Apr 2018, 11:45
Reviewer Update
Good day.. yes I have got correspondence ,but from my experience with you guys it could still be a matter of taking me from pillar to post for another year.. because all your correspondence thus far still lacks proof... I am still waiting... for the matter to.be.finalized. and put this whole thing behind me...
MiWay Insurance
MiWay Insurance's reply16 Apr 2018, 12:53
Official

We have passed your message on and someone will be in touch to assist you.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply16 May 2018, 15:49
Official

Michelle has been trying to get in touch with you to update you on your claim but has unfortunately not been able to reach you. We’re happy to report that we have since made your payment.

Please give us a call if you need any further assistance.

Kind regards,
The MiWay Team