R400 Promotion - No Response

I received a call from a call center agent Ben whom was trying to sell me car insurance and also informed me about the R400 promotion if Miway cannot beat my quote. Needless to say they could not beat my quote and Ben informed me that I need to provide him with information in order for Miway to pay me the R400.00 out. I have emailed the schedules department twice and have not received any response. Had another agent call me to try and sell insurance again in which I responded that I have communicated with someone prior to her call and explained to her that I am still waiting on a Representative of Miway to contact me. I have called in and it seems like nobody is interested. Why promote the incentive if Miway doesn't intend to honor there agreement???