KS
Kirsten S

1 reviews | Active since Sept 2015

22 May 2017, 14:08

R400 Challenge - what a ****

<p>I am absolutely disgusted with the way MiWay handled themselves with the R400 Challenge. they call offering a quote, etc. I gave them all my details of my current insurance. if you listen to the recorded message it was everything including excess amounts as well as my courtesy vehicle. They could not beat the quote. They even spoke to a manager to request discount and even with discount still could not beat the quote. they then request your current policy to confirm all info given was true and accurate. then they call you to say they have requoted with discount and have beaten it. It is extremely ********* the manner in which this challenge is done. they could not beat it over the phone. and now that they have received my policy they do what ever they can to get out of paying me my R400. If this is the way MiWay works I would never do business with them in my life and would never refer them to anyone. How do you battle to quote telephonically with all information provided, and then suddenly be able to meet the quote once policy is sent through. It is absolutely disgusting. one word ETHICS...... They take up valuable work time asking all their questions yet i highly doubt they ever pay people their money. This has been ongoing since the 18 April 2017. With a promise of investigation and a call back. they called me a couple days later saying they are investigating and will revert back and to date nothing has been heard of them. I cannot believe they **** people so bad.</p>

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Replies (5)
MiWay Insurance
MiWay Insurance's reply22 May 2017, 14:57
Official

Thanks for getting in touch with us. We will have a look into this and get back to you with feedback.

Best regards,
The MiWay Team

KS
Kirsten S's update22 May 2017, 15:10
Reviewer Update

Miway got back to me. but my thoughts on them do not change. They waste people time and i still maintain. they do this to save money and not have to pay the people their R400. No matter how much you complain and argue my side they will always come up with an excuse as to why they dont have to pay. i still maintain they are *********.......

MiWay Insurance
MiWay Insurance's reply24 May 2017, 11:57
Official

We’re so sorry for upsetting you, and we assure you that it is never our intention to do so. Thank you for giving Liyana a chance to explain the terms and conditions of the campaign and please let us know if you need help with anything else!

Best regards,
The MiWay Team

KS
Kirsten S's update24 May 2017, 13:50
Reviewer Update

nonsense. when you initially do the challenge they do not mention in those terms that they going to take two hours to recalculate and use another service providers policy to beat their price. all the information was given on the phone. clearly miway cannot work underpressure like the other service providers. clearly no-one gets their R400 because you obviously never beat it on the phone but always beat it two hours later after receiving the hard copy.

DO NOT DO THE R400 CHALLENGE AS IT IS A ****.....

MiWay Insurance
MiWay Insurance's reply24 May 2017, 16:29
Official

We hear you and we understand your frustrations, but unfortunately our decision remains unchanged. Sorry that this is not the outcome you had hoped for. Please do let us know if you'd like further clarity.

Best regards,
The MiWay Team