DC
Dylan C
1 reviews | Active since Feb 2021
03 Feb 2021, 22:04
R400 Challenge ****
The R400 challenge is a ****. I took part on Thursday, 28 Jan 2021 and they could not beat my premium. The consultant then sent a message and said to send my policy schedule via email and use the reference in the message as the email subject then they will reply to me. It almost been a week and no contact from Miway. I sent another email to ask for feedback and logged a query on their website and still NO contact from Miway and their R400 ****.
Helpful (0)
Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
04 Feb 2021, 08:43We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply04 Feb 2021, 08:43
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. Best regards,
The MiWay Team
The MiWay Team
DC
Dylan C's updateReviewer Update
04 Feb 2021, 11:45Miway sent me a survey with the title "Resolution of complaint: Did we resolve your issue?" but no one contacted me or emailed me regarding my complaint? What do you think you resolved?
DC
Dylan C's update04 Feb 2021, 11:45
Reviewer Update
Miway sent me a survey with the title "Resolution of complaint: Did we resolve your issue?" but no one contacted me or emailed me regarding my complaint? What do you think you resolved?