R400 challenge is just a ****..

I did a quote with Shaun from sales on the 16th December 2016. The agent was unable to match my current premiums. I was then asked to send my policy schedule to schedules@miway which I did on the 20th December 2016. They promise to pay within 7 days.. On the 16th January 2017 sent them an email asking if there was any feedback on my R400 that is due to me. The only feedback am getting is am once again a lead where they can now match my last year premium without paying me what they owe me. This is truly a ****, how can someone join such an ************* company. Lerato