R400 challenge is a total waste of time ****

During March 2018 I was contacted by a MiWay agent to see if they could beat my current premium with the R400 challenge (call ref ***). There were at least two opportunities during the call for the agent to advise that as a Discovery Insure client I would not qualify for the challenge and I was not made aware of this at any of those moments when asked who I was insured with. At the end of the call when premium was announced and was higher than current premium I was only then advised that as a Discovery client I would not qualify (agent sounded surprised to hear I was with Discovery, clearly not listening when I mentioned initially?). I spoke with the supervisor Alan P who apologised and advised that under circumstances they will pay the R400 and I sent documentation required to him for verification (***), sent again April 2018. To date, nothing received except for more harassing sales calls. If I was advised that I wouldn't qualify for the cash back the first two / three times I mentioned I was with Discovery I most likely would have a very different impression of MiWay Insurance. Since then I've been contacted / harassed by MiWay Insurance countlessly and I've asked to be removed from the contact database each time and also agents promises to follow up about the original cash back.