R400 cash back a gimmick

I was contacted by a Miway representative in November 2017 to offer me a insurance quote. I advised i am happy where i am insured. It was at that point the rep advised me to obtain the quote and if they cannot beat the premium they will pay me R400. They could not beat my premium and asked that i send through my current policy documents. I sent through the documents on the 10/11/2017. I was told Zandisile and Petunia would assist. After numerous phone calls and emails i still have no response. After every call the rep promises they will get back to me......i was forced into doing a quote and now Miway does not live up to their promise.