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shahid H

1 reviews | Active since Sept 2014

01 Sept 2017, 23:14

R170 premium increase and im not aware! NO NOTIFICATION

Miway has debited R170 more on my premiun with no notification whatsoever! They normally send me a notification or something but nothing which is very unprofessional. Another thing is i had a claim and they legal team still does not provide feedback. For months n months now they investigators is trying to track the guilty parties insurer, but i bet if its regarding a payout of an accident they investigators will definatley find a reason not to pay out. Im done with myway. Kindly contact me to cancel my policy, ive started looking for a better customer service company.

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Replies (12)
MiWay Insurance
MiWay Insurance's reply04 Sept 2017, 08:15
Official

We are really sorry to hear that your experience with us has not been a pleasant one. We've passed your message on and someone will be in touch.

Best regards,
The MiWay Team

sH
shahid H's update05 Sept 2017, 08:35
Reviewer Update
Good day, Adelaide Twala from Miwayhas contacted me and has assisted me promptly with a positive outcome in my favour. Thank you!
MiWay Insurance
MiWay Insurance's reply05 Sept 2017, 13:28
Official

It's a pleasure. Thanks for letting us know how helpful Adelaide was!

Best regards,
The MiWay Team

sH
shahid H's update06 Sept 2017, 14:11
Reviewer Update
Good day, I was contacted by Miway to change my star rating and advised them that Charmaine from the legal department has contacted me and advised me that she has contacted the other party and that it is a company vehicle and she can contact them at 12pm and will contact me after. Im still waiting. again I feel the legal department lacks in customer service. Unfortunately I cannot change my star rating at this point in time.
MiWay Insurance
MiWay Insurance's reply06 Sept 2017, 14:23
Official

We are really sorry to hear that you feel let down. We will be in touch to discuss your concerns with you in more detail.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply07 Sept 2017, 11:32
Official

Thanks for taking the time to comment Shahid!

Charmaine has since been in touch. She’s discussed your concerns as well as what to expect moving forward. We urge you to give her a call should you need anything else.

Best regards,
The MiWay Team

sH
shahid H's update02 Oct 2017, 11:24
Reviewer Update
Good day, I was advised that the difference would be taken off my next installment and it was not, is it possible for Adelaide Twala to contact me.
MiWay Insurance
MiWay Insurance's reply26 Oct 2017, 09:49
Official

Please accept our sincere apology for not getting things right initially and for any hassles we have caused you. Adelaide has since been in touch to make sure all further premiums run correctly and we thank you for giving us another chance to make things right.

Please let us know if you need help with anything else!

Kind regards,
The MiWay Team

sH
shahid H's update19 Mar 2018, 08:51
Reviewer Update
Good day, I have been advised months ago that the guilty party will be sent summonds and apparently there's no pne i can contact and they will contact me? Again months and months of waiting its been two years n again the legal is not faithfull to their commitment
sH
shahid H's update19 Mar 2018, 08:56
Reviewer Update
Would i get feedback? Charmaine has advised that the matter has been escalated and the guilty party will be sent summonds. Is it true? Or not? Do i need to log a new complaint? Im no lawyer but i dought it takes a year tp send out summomds!!
MiWay Insurance
MiWay Insurance's reply19 Mar 2018, 10:09
Official

We're sorry that your claim is taking longer expected. We will follow up and get back to you with feedback.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply19 Mar 2018, 13:43
Official

Thank you for taking the time out to write to us, and we are sorry to hear of the delays with recovery of your excess. We believe that you have since been updated on the progress, and what you can expect moving forward.

Please feel free to give us a call should you need help with anything else.

Kind regards,
The MiWay Team