JP
Jaun P
1 reviews | Active since May 2015
18 May 2015, 07:56
R1000 Challenge - No response
I was contacted 02 April 2015 regarding the R1000 challenge, and was transferred to about 3 different consultants, the eventual conclusion was that Miway couldn't beat/match my current premium with Discovery Insure and therefore I had to send through my current plan schedule to [Email Removed] which I did. <br> <br> To date, I have not heard back from the consultant whom obviously could not beat my premium and therefore just ignored the remainder of the process. This is a direct reflection of the customer service presented by MiWay, which is extremely disappointing but nevertheless expected from an insurance company.
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Replies (1)MiWay Insurance's replyOfficial
22 May 2015, 12:51Hello jaunpieters,
We need to sincerely apologise for the lack of service you received and we assure you that this is not the MiWay way of doing things. A member of our sales team has since been in touch to resolve you query.
We thank you for your patience and please don't hesitate to give us a call if you need any further assistance.
Kind regards,
The MiWay Team
We need to sincerely apologise for the lack of service you received and we assure you that this is not the MiWay way of doing things. A member of our sales team has since been in touch to resolve you query.
We thank you for your patience and please don't hesitate to give us a call if you need any further assistance.
Kind regards,
The MiWay Team
MiWay Insurance's reply22 May 2015, 12:51
Official
Hello jaunpieters,
We need to sincerely apologise for the lack of service you received and we assure you that this is not the MiWay way of doing things. A member of our sales team has since been in touch to resolve you query.
We thank you for your patience and please don't hesitate to give us a call if you need any further assistance.
Kind regards,
The MiWay Team
We need to sincerely apologise for the lack of service you received and we assure you that this is not the MiWay way of doing things. A member of our sales team has since been in touch to resolve you query.
We thank you for your patience and please don't hesitate to give us a call if you need any further assistance.
Kind regards,
The MiWay Team
