JP
Jaun P

1 reviews | Active since May 2015

18 May 2015, 07:56

R1000 Challenge - No response

I was contacted 02 April 2015 regarding the R1000 challenge, and was transferred to about 3 different consultants, the eventual conclusion was that Miway couldn't beat/match my current premium with Discovery Insure and therefore I had to send through my current plan schedule to [Email Removed] which I did. <br> <br> To date, I have not heard back from the consultant whom obviously could not beat my premium and therefore just ignored the remainder of the process. This is a direct reflection of the customer service presented by MiWay, which is extremely disappointing but nevertheless expected from an insurance company.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply22 May 2015, 12:51
Official
Hello jaunpieters,

We need to sincerely apologise for the lack of service you received and we assure you that this is not the MiWay way of doing things. A member of our sales team has since been in touch to resolve you query.

We thank you for your patience and please don't hesitate to give us a call if you need any further assistance.

Kind regards,
The MiWay Team