HN
Heinrich N

1 reviews | Active since Dec 2017

30 Dec 2017, 18:46

Quick to sign you up and start taking your money, but conveniently ignores you when you try to end your policy.

I've been with MiWay car insurance now for almost 5 years. I've never laid in a claim, and I've paid them every month. When I got my "ammended policy document" this year (in other words, the document that basically informs you how much extra they're going to charge you per month for the same policy you've always had, and what other benefits they've decided to either deprive you from or charge you more for), I came to the point where I've now just had enough and decided: THAT'S IT. So I gave them my one month's written notice of termination, they collected this (now increased) last month's premium, and yet, they still refuse to accept that my policy has been cancelled and are still debitting my account. So, I went into the bank and had it reversed and asked them to put a stop order on it. Then, a couple of days later, I got an sms stating that they didn't receive my premium, so I have no cover for January 2018 (No sh*t Sherlock! I have **cancelled** my policy!). Yet, one day later, they had the ordacity to try debit my account again - this time using another debit reference-name so the stop order that's in place wouldn't pick it up! What a chee**** Well, first thing tomorrow, I shall be back at the bank and reversing this unauthorized debit of theirs once again (and have a stop order put on this new reference name they've used as well!). I really hope someone from MiWay insurance is reading this now, because I'm now officially and publicly warning you: Try this again, and I promise I'll make sure that, not only will this stop, but after my lawyer are done with MiWay, they will be paying ME (and my laywer) a monthly "premium".

So, just for anyone out there looking for insurance, take my advice and just s**** MiWay staight off your list as a possible candidate. They are expensive, worthless when it comes to customer service, and completely ******** to you the moment you wish to cancel your policy with them.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply02 Jan 2018, 08:05
Official

Please accept our sincere apology for not getting things right the first time and for any hassles we have caused you. An agent will be in contact to assist you shortly.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply05 Jan 2018, 13:28
Official

We understand your unhappiness and we are sorry you feel this way. We’ve sent you a letter of cancellation of your policy with us and available options for refund. Please let us know if you need help with anything else!

Kind regards,
The MiWay Team