Quick to call to sell, no response when claiming

I requested Mi way to call me back, they did. I asked to be put through to clams. I was put on hold for 30 minutes and after holding for such a long time I am sent to Voice mail. What the hell is this. I want to make a claim and I am treated like ****. i pay insurance every month, now that you have my money you don't want to do what you promised me. MiWay ****!!!!!!