Questionable tactics concerning investigation with

On 23rd of May 2015 on my way back home around 5am I encountered a stray dog on the freeway instinctively I swerved in order not to hit the animal but causing damage too my vehicle.No other parties or vehicles were involved an no injuries occurred.Two weeks prior this incident I had a claim were my cellphone was ****** an front bumper damaged in an attempted hijack.Cellphone payout was done not bumper as the repair cost fell below my excess amnt.Assessor David was assigned to me who as been investigating my accident he as requested bank statements an itemised cellphone billings with beacons.It as been 14 days now without me knowing the way forward my car rental had too be returned an I have addressed the fact that Davids requests were totally questionable as he had sent through too me affidavits an other information he required four days after our conversation concerning this an then giving me a days deadline he had also failed to advise me how my cellphone beacon an bank statements were needed .All information submitted an still I haven't been told why my privacy was Invaded an how it affected my claim seeing as no other parties were involved or when will this claim be settled.