Query regarding the receipt of bad service

I had an urgent query of which I was not happy about and I called MiWay. I was assisted by Simphiwe and he was very friendly and knowledgeable. He made me feel at ease and first time around rectified all the concerns I had. My query was successfully resolved and my confidence in MiWay restored, thanks to the capable assistance and knowledgeable work ethic of Simphiwe. He is a true asset to your company and I hope he is appreciated as such.