Query not resolved.

As I type this feedback I'm very disappointed and annoyed with Miway communications. I've made so many follow ups about my June query and until this time I have not been assisted or get an answer for it. I had my Figo insured with Miway and canceled it as I was buying a new car as it was Mid month I had to be credited the balance for the pro rata for the new vehicle. The pro rata didn't go off as there was no enough money on my account. I then made a query what's going to happen to that amount that was supposed to have been credited on the pro rata, I was advised it would be credited to my next premium which is July. July 25th came a debit order went off from my account with the normal premium not credited as I was advised. I have tried to phone MiWay last week and was on hold for 12 minutes for an answer I then decided to hang up as I was running out of airtime. Today I tried to follow up again on their online chat, What a pathetic service /app I must say, the consultant took for ever to answer and the app kept giving me errors, so the chat actually ended without an answer. What actually makes me more angry is that no one will actually get back to me if the call cut or chart ends without my query being resolved. At this stage I'm actually thinking twice of being a MiWay client. I can write a long essay about the horrible service I've received since I've been with miway. We are really leaving in a difficult situation at the moment moment and MiWay has really inconvenient me so much.