Queen of Resolving Disputes

I want to thank Tracey Tshuma for her interference and assistance during my claim that was declined last month. I am humbled by her experience when it comes to resolving claims matters. It is the second time she participated in my claim, my first encounter with her was in 2021 when I was claiming for my iMac Computer. She always gives solutions as a result she is contributing to retaining me as a client of Miway.

What I do not like about other Miway representatives is that they refuse to link customers to relevant colleagues when they are failing to resolve the claims matter. During my claim, I was refused to speak to Tracey for almost a month while my claim was declined due to poor assessment given by a service provider GW Tech. As a result, Miway's claims and dispute department declined my claim aggressively, and I was sent from pillar to post. My claim was resolved a month later (last week 11 October 2023) when the Queen intervened in brilliant amour (Tracey). What worries me is that if a person like Tracey resigns at Miway for personal/career reasons, who will be a better candidate to resolve such delicate matters because most of Miway representatives lack a sense of responsibility and can play ignorance regardless of the situation. To be honest, they can frustrate a customer, and they are not going to go out of their way for a customer. It is their way or nothing but what about me as a loyal client for more than a decade paying insurance every month.

I believe Tracey is not above Miway policies and systems however her level of going the extra mile for client assistance is amazing I wish other colleagues could learn from her. She was never ******** or defensive of my argument, but she gave me facts where necessary and, above all, solutions so that balance could be achieved. Tracey resolved my claim and referred it to Marc who was hands-on eventually and today my claim is accepted and I am a happy customer once more.

Tracey, I have to be honest with you, if you resign at Miway, I will also cancel my policy and move with you wherever you go. Until Miway representatives change their approach to handling customer claims in the event of a dispute and use reputable professional assessors, I will stay with Miway in your absence.