Quality of Service , what quality????

Close on a month ago I requested a re quote on my policy which I promptly received and confirmed by return mail that I was accepting. Well as would be the way of the insurance industry the next premium collected was incorrect and I returned same to them. I have spoken to two call centre agents who really have shown absolute no interest in sorting out my policy and collecting the correct premium and have tried to leave my call back details on their system twice but to no avail. I don't know if Miway have gone into service lock down after the Mondli - Miway dis information e-mail but I sure as hell am getting very close to moving onto another more efficient insurer.