BK
Bertha K

1 reviews | Active since Jun 2016

21 Jun 2016, 06:56

****py service

<p>I called Miway requesting them to remove my Hyndai 1x35. On 3rd June i called requesting for them to reinstate my Hyndai Ix35. Today i notice that they only deducted for my Polo. I called asking why it was not reinistate. i was than put on hold for another consultant to assist me.. I spoke to a Nomsa who was very unfriendly and unhelpful. She said that the agent i spoke to on 3 June made a mistake and they must re do the underwriting.. this is realy a waste of time as i am also working, its not as it i have a lot of time to be on the phone with them. i requested for her to call me back but she refused, i then asked for a team leader os manager to call me back she said no they cant call me back but i must stay on the line and she will see who is available. ****py service indeed. So today i sit with a car thats not insured and should anything happen what than... My policy nr is ********** 0</p>

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Replies (1)
MiWay Insurance
MiWay Insurance's reply29 Jun 2016, 09:48
Official

Good day Bertha,

Thanks for bringing this to our attention and we’re really sorry for upsetting you - we assure you that it is never our intention to do so. Thanks for giving Nomsa a chance to step in and assist.

We’re happy to hear that you trust in us has been restored and that you’ve decided to stay with us. Please give us a shout if you need any further assistance.

Kind regards,
The MiWay Team

Best regards,