SS
Sunil S

1 reviews | Active since Jan 2022

18 Feb 2026, 12:05

****py service

Lodged a claim for a windscreen chip repair or replacement last week. Contacted MiWay just now , waited 4 minutes to be connected to Glasfit together with MiWay. I dropped the call in frustration. Glasfit contacted me now( Zanzibar). She was apparently given an incorrect cell number. She said that she sent a message to MiWay via digicall mentioning that she could not get hold of us; no response from MiWay. MiWay was told to give Glasfit both my number and my daughter’s number. Apparently not done. Simple stuff to get done Not so simple judging from this experience

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply18 Feb 2026, 12:05
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team
SS
Sunil S's update18 Feb 2026, 12:22
Reviewer Update
Thank you
Looking forward to your investigation