****py Brokers, unprofessional service

Honestly, I shouldn’t even be giving 2 stars the service honestly deserves way less. So imagine this, a broker by the name of Mark convinced me to move over from King Price to MiWay which I can say whole heartedly that was a massive mistake.

I stated that I would only move over if they offered me a service plan, louring me to change insurance providers stating that I can take my car in for a service but did not mention that MiWay doesn’t actually provide a service plan.

I then contacted him to book my car in for a service about a month ago and obviously I was ignored because he just wanted to make a sale and didn’t want to admit that he made a mistake.

I contacted MiWay requesting a new broker, and explained the situation.

Colin then calls me a states that they do not provide a service plan and that he is currently dealing with the situation at hand.

I get contacted by Denzil giving me the same information, and asked me for evidence where Mark stated that they do provide a service plan, which of cause I sent.

Now this has been ongoing for a month. Finally I get a call once again telling me the same information, not even an apology or even making an effort to get me a service plan as they were the ones who misinformed me and it was so clearly their fault that my car hasn’t gone for a service yet.

Now in a professional aspect, I understand now that MiWay does not provide a service plan, but as brokers you should be well educated on the services you provide and inform your clients using the correct information.

Oh did I happen to mention that I haven’t even received an apology for the inconvenience this has caused me.

If you know what’s good for you rather stick to King Price, you could do without the stress and hassle.

Oh and after requesting that I wanted a tyre and rim cover guess what they only covered me for the dent and scratches and was so clearly told that I had the tyre and rim cover.

My car had a flat tyre, I tried to claim for it only to get told that I don’t have it. So yeah for your sanity stay away from MiWay brokers.😌