Putrid service

I submitted a 3rd party claim on the 31st May. I did not have the panelbeater quote because I was told that I should not pay and everyone wanted to charge me. The call center agent I spoke to initially said that I can express my struggle in the body of the email and will be assisted. 7th June I had to call in because nobody contacted me (after I emailed to ask someone to call on the 6 June) I was told Balungile Mbongwe is looking after the case and I need to pay the panel beaters to get a quote because MiWay can't help in any way. After the call Balungile sent me an email. I sent the quote on the 13th June and am still awaiting feedback. I asked for feedback on the 18th, 24th, 25th, 27th, 28th of June as well as 1 July (called on the 2nd July) asked again on the 4th and 5th July. It is over a month since I submitted the claim and still no feedback??? Balungile ignored my request for a managers details. This is pathetic. Why is it so hard to communicate??? My emails go unanswered and it is unacceptable. My car is sitting with the damage for almost 2 months now because MiWay clearly is not bothered about servicing 3rd parties when their clients are at fault