Put the phone down in customers ear

<p>I had MiWay log a claim on 3 March 2017. The plumbers replaced the thermostat. I had to pay in an amount of R550 to the plumber and MiWay paid not a cent. </p> <p>27 March 18h00 i noticed no hot water available. I then immediately called MiWay insurance to ask to send someone out to fix the issue. The agent tells me i will need to pay plumber fees myself. I refuse and ask to speak to her supervisor. He never called back! </p> <p>28 March 7am I logged the claim "officially" plumbers arrive at my place 17h00. MiWay call center agent "Mpho" calls me and tells me that she will be closing my call! I refuse and get upset with her. She puts the phone down in my ear! I spoke to her manager... still waiting for response from them...</p>