Pure incompetence

I phoned the call centre so many times to try and get my refund due to their incompetence. I phoned 4 times and was promised to get my money and still. I finally spoke to Onwaba who claimed to have sorted everything out and promised me that the money owed to me will be credited into my account. I am so disgusted at the fact that Miway still debited their full amount on the 2015-04-09. I don't know where Miway gets these people but their service really sucks.