Provides no feedback

<p>Since registering this claim with Miway it has being a headache to get any sort of feedback from the team.</p> <p>In brief some of the headaches:</p> <p>- I registered the claim (14 March 2017) and it was automatically cancelled by their system a few days later without any notification to me – as I was still sourcing the photographs (the car is in Klerksdorp and I live in Pretoria so I needed time to access the car)</p> <p>- I had submitted the photos twice to their online system – even after speaking to a number of consultants saying that yes they see the photos</p> <p>- I then had to re-submit them once again because Sakihile (the consultant allocated to me) could not see them</p> <p>- I left numerous messages for Sakhile and their assessment team and no-one ever came back to me even though I was told they needed 48 hours – it took sometimes two weeks</p> <p>- I even asked Sakhile to say if he did not want to work on my claim that he should give it to someone else</p> <p>- I was promised feedback constantly and no one ever came back to me except a team manager Palesa</p> <p>- I even ordered two more products from Miway and I am still waiting for Miway to install the products (I actually called to order it three times – Miway Emergency alert)</p> <p>- I made changes to the policy twice and still the agents got it wrong and it is still wrong</p> <p>- Then suddenly four weeks into the claim I was told that I had to increase the access (already paying R5000) by another R2 000 extra</p> <p>- I asked them to reconsider the R2000 and it was declined – which I disagree with based on the extremely bad service I have received from Miway (their premiums although are excellent – but their team needs work)</p> <p> </p> <p>They really need to look at the trail of my calls and emails – it is the 5 May 2017 almost six weeks on this claim and I have made 99% of the calls. </p> <p> </p> <p>I have being rather patient on my side. Palesa though is the only shining light in this team.</p> <p> </p> <p>The Miway team – or do you mean the No-way team. Please get your act together and re-access your feedback systems. So please re-evaluate your sudden R 2000 increase on my already expensive access.</p>