WG
Wikus G
1 reviews | Active since Mar 2009
15 Sept 2020, 14:53
Promotion??
I was contacted by a MiWay person this morning and the person who called request on whether a quote could be done. I did not initiate the request at all
After 5 minutes the person indicated that MiWay would not be able to beat my current premium on my car insurance and suggested that I rather stay with my insurer. I just went onto your website and realised that I qualify for R400 if you cannot beat my current instance premium?
I now wonder, why did the person on the other side not advise me on this? Was he even from MiWay. How do I initiate an investigation and get an answer
Helpful (0)
Replies (3)0
Replies (3)
MiWay Insurance's replyOfficial
15 Sept 2020, 16:16We’re so sorry that we have upset you. We have passed on your concerns to the right team and an agent will get in touch with you as soon as possible to sort this out. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply15 Sept 2020, 16:16
Official
We’re so sorry that we have upset you. We have passed on your concerns to the right team and an agent will get in touch with you as soon as possible to sort this out. Best regards,
The MiWay Team
The MiWay Team
WG
Wikus G's updateReviewer Update
17 Sept 2020, 07:4024 hours have passed and still no resolution?
when will I be notified on the outcome?
when will I be notified on the outcome?
WG
Wikus G's update17 Sept 2020, 07:40
Reviewer Update
24 hours have passed and still no resolution?
when will I be notified on the outcome?
when will I be notified on the outcome?
WG
Wikus G's updateReviewer Update
21 Sept 2020, 11:06I logged a complaint on hellopeter dated the 15th of September and received a reply the same afternoon to indicate that I will get a response as the matter was escalated to the relevant department.
It has almost been a week and still I am waiting? Then there is the treat your customer fair survey you send? How is this treatment being fair?
I fail to understand how it can be so difficult to resolve the matter.
When will I get a response?
It has almost been a week and still I am waiting? Then there is the treat your customer fair survey you send? How is this treatment being fair?
I fail to understand how it can be so difficult to resolve the matter.
When will I get a response?
WG
Wikus G's update21 Sept 2020, 11:06
Reviewer Update
I logged a complaint on hellopeter dated the 15th of September and received a reply the same afternoon to indicate that I will get a response as the matter was escalated to the relevant department.
It has almost been a week and still I am waiting? Then there is the treat your customer fair survey you send? How is this treatment being fair?
I fail to understand how it can be so difficult to resolve the matter.
When will I get a response?
It has almost been a week and still I am waiting? Then there is the treat your customer fair survey you send? How is this treatment being fair?
I fail to understand how it can be so difficult to resolve the matter.
When will I get a response?