PS
Pieter S

1 reviews | Active since Jul 2011

09 May 2024, 20:57

Promises not kept, lies and more lies

Watch out. They phone you, sell you a policy make promises and then find out the consultant is cutting corners to make the premium cheeper which would have resulted in me, the client not having a valid claim. In addition they quoted one premium and then submit a debit order for a higher amount. This all after I phoned back and asked not to proceed, after I spoke to toheerah and confirmed that they should not proceed and not debit my account. They still did. Then phoned again to find out, I now have a policy with them and then needing to put a request to cancel. I was promised a cancellation letter and still not received. I warn you, watch out!!!!! 1 day has passed, I was promised conformation of cancellation and still no call, no letter no contact. These guys are sharks. Be aware. They don't care. They lie and cheat.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply09 May 2024, 20:58
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team