Promise of R1000 if quote cannot be beat is a ****

I was phoned by a call centre agent who promised me R1000 if my current household insurance could not be beaten. Plain and simple - no conditions attached. I spent 35 minutes on the phone, giving all my details and answering their questions, only to be told at minute 36 that they had a precondition that prevented Miway from offering me a quote. When I asked them if they were going to pay me the R1000 promised, I was informed that because a quote wasn't generated, they would not be paying me the R1000. The R1000 is a total ****, based on fine print that is not stipulated beforehand, and then thrown in when they see fit. The promise made was clear and simple - if we cannot beat your current premium, we'll pay you R1000. They could not beat my premium (for whatever reason) and therefore should owe up to their promise.