Prolonged third party claim by Miway Insurance

On the 16th of March 2022, a Miway insurance client bumped into my parked vehicle at my workplace. We opened a case, and she lodged a *** with her insurance. I also submitted my claim and their legal department acknowledged receipt of my claim documents. I must state that I could not provide them with panel beater quotes because the vehicle is not drivable since it was damaged by the front right-side wheel. The vehicle must be inspected on-site by the panel beater to be able to provide a quote, and it also needs a tow truck to be transported for repairs once everything is approved. I worry that the process is prolonged, and we are fast approaching the 30-day cutoff that my insurance gave me should Miway not repair my car I am also without a car to drive my children and myself to school and work. Luckily, there are no storage charges since the vehicle is at work, but there will be if this process is not finalised, and Miway has clearly stated that they do cover storage costs. Please assist with processing my claim.