Prolonged Claim, unsatisfied client !

I have a miway client for 3 years now and I am very disappointed with their service regarding my claim. Firstly my claim got duplicated and no claim handler noticed and sorted that issue out eventually after a week they approved the claim based on photos sent about the vehicle damages and I was advised by my claim assessor that they would send an assessor to have a look at my car to inspect the damages so they could proceed with my quotation but that never happened, then they give me a quote of the damages and I noticed that the report was missing 2 other major damages , however Informed my claim handler and she advised me to send through pictures of the damages and they took 5 days to add R100 extra to my intial quote and it's now 12 days and my car is still sitting unfixed and my claim handler does not communicate with me to update me and she responds to my email after 2 days. I always have to call in to the call centre to speak to different agents regarding my claim. Miway does not keep up to their turn around time (7 to 15days) they are very slow.

And as a result I would never want to experience such trauma again and I am counting my insurance.