NH
Nompilo H

1 reviews | Active since Aug 2015

21 Jul 2021, 15:22

Professional Service

My account was debited on 15 July 2021 and I realised that it was not the agreement amount. I then called MiWay and had an option of being called back and an agent by the name of Katlego responded. She handled my grievances with utmost professionalism. She managed to solve the premium amount debited every month however I am still waiting for the feedback with regards to the debit order information sent to the bank. I had asked that you issue a new debit order mandates as I am not happy and against "maximum collection amount" issued by MiWay

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Replies (1)
MiWay Insurance
MiWay Insurance's reply21 Jul 2021, 15:44
Official
Thanks for taking the time to write to us and for the positive feedback for Katlego! We're so sorry to hear about your frustrating experience and we can assure you that someone will be in touch ASAP to provide you with proper feedback.

Best regards,
The MiWay Team