PRICE HIKE + NO RESPONSE

I am disappointed.

Firstly, my premium for car insurance for a 2014 Chev Spark with Miway is ridiculously high.

Secondly, my premium went up by R150.00 effective Feb 2018.

Third, I got a much better offer, and more value for money from another reputable insurer, which is going to save me R900.00 per month, which Miway confirmed they cant beat, even though I've been a long time, loyal and well paying client without ANY CLAIMS!!

My frustration is that, after 3 phone calls attempting to cancel my policy and being told "I'm not authorised to do cancellations, but I will get a supervisor to contact you as soon as possible" - NO ONE HAS CALLED ME ON THE NUMBER I HAVE PROVIDED.

I even sent an email to Busisiwe Mabileza, who was apparently trying to get hold of me, without a response.

My first call to Miway was on 29 Jan, then a follow up on 31 Jan, and a third today, along with an email!

My new policy starts on 26 Feb 2018 with my new insurer, and I will not be held accountable for any fees or any kind of penalties, because I have tried enough in my capacity as your client to sort this out way ahead of time.

Please ensure that you get someone to contact me immediately to sort this out.