LK
Lindi K

1 reviews | Active since Aug 2016

05 Aug 2016, 19:07

Premiums up-2nd time this year

<p>I am highly disappointed in MiWay's service delivery! MiWay surely only does things THEIRWAY!! I contacted MiWay to update my address as we moved from a residential area into a SECURE AND EXTREMELY SAFE complex and after an annual increase of R110, another R40 was added for NO REASONABLE EXPLANATION THERETO! How can a security compleax mean an increase in my premium! This is unafforable for me as a consumer and customer of MiWay! I will be seeking new insurance with an insurance company who will suite my financial needs!! My car is one year older, claim free for 3 years, moved into a secure complex and MiWay abuses this position! This is unacceptable MiWay! I will not recomment your service!! 2nd run in with you as a FSP...should have never considered moving my insurance back to you after the problem I encountered with your poor and below average service! Thank you for re-assuring, you are really as bad as the service you provide as you have no consideration to affordability!</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply16 Aug 2016, 05:29
Official

Good day Lindi

We're so sorry to hear that you feel this way, and we assure you that it is never our intention to upset you.Thanks for giving Thelma a chance to discuss your concerns with you in more detail and to help.

Please give us a shout if you need any further assistance.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply16 Aug 2016, 05:34
Official

Good day Lindi

We're so sorry to hear that you feel this way, and we assure you that it is never our intention to upset you.Thanks for giving Thelma a chance to discuss your concerns with you in more detail and to help.

Please give us a shout if you need any further assistance.

Kind regards,
The MiWay Team