Hellopeter
Share Your Experience

1 reviews | Active since Jul 2017

22 Jan 2018, 20:48

Premium paid but not covered

I updated my information and have to pay R81.97 admin fee witch I told them to deduct at the end of the month with my monthly premium. They deducted it on 21/01/2018 and the payment did not go through. Today I received a sms saying that I will not be covered for the rest of the month until my next debit order.

Ref#: P ********** 8

0
Replies (5)
MiWay Insurance
MiWay Insurance's reply23 Jan 2018, 08:19
Official

Thanks for bringing this to our attention! An agent will be in contact with you shortly to to clarify the issue.

Best regards,
The MiWay Team

's update23 Jan 2018, 10:21
Reviewer Update
No contact has been made yet?
MiWay Insurance
MiWay Insurance's reply23 Jan 2018, 10:46
Official

Apologies for the delay, we have passed your message on and Khulu will be in touch to assist.

Best regards,
The MiWay Team

's update23 Jan 2018, 14:35
Reviewer Update
STILL NO FEEDBACK!
MiWay Insurance
MiWay Insurance's reply31 Jan 2018, 15:40
Official

We wrongfully debited your account and we sincerely apologise for dropping the ball. Thanks for giving Khulu the chance to step in and update your policy.

Please be assured of our commitment to always deliver awesome service.

Kind regards,
The MiWay Team