MN
Mark N
1 reviews | Active since Mar 2009
16 Dec 2022, 09:05
Premium not refunded
I’ve cancelled business insurance and sent an email to them on 25/11/2022. I did not receive a response and called the call centre. I was sent a confirmation and told that premiums collected would be refunded in 7 days. It’s longer than 14 days and nothing has been received.
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MiWay Insurance's replyOfficial
17 Dec 2022, 08:28It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you. Best regards,
The MiWay Team
The MiWay Team
Best regards,
MiWay Insurance's reply17 Dec 2022, 08:28
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you. Best regards,
The MiWay Team
The MiWay Team
Best regards,