IG
Ivel G
1 reviews | Active since Apr 2021
28 Apr 2021, 18:23
Premium Increased. Reduced by Management to keep customer happy.
MIWAY had increased my monthly insurance premium starting 25 January 2021. I disputed the basis for increase in premium particularly when the value of my car is decreasing and I had been working from since the lockdown.
Their senior management were able to get on to the matter after the call Centre agent had failed understand my point. If I am driving less then why should my premiums increase. I am happy it was all sorted out by the senior management and I got a reduction in premium.
Well done for the maturity and saving the relationship.
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MiWay Insurance's replyOfficial
29 Apr 2021, 08:14We just love your feedback and we’re so happy to hear that you’ve found an insurer that does things your way ♥ Thanks for taking the time to share your positive feedback with us - we look forward to impressing you for years to come! Best regards, The MiWay Team
MiWay Insurance's reply29 Apr 2021, 08:14
Official
We just love your feedback and we’re so happy to hear that you’ve found an insurer that does things your way ♥ Thanks for taking the time to share your positive feedback with us - we look forward to impressing you for years to come! Best regards, The MiWay Team