AW
Azaad W

1 reviews | Active since Dec 2019

11 May 2022, 15:48

Premium increase as though I wrote my car off but only claimed for glass.

I joined Miway about a year ago . On 26 April 2022, they sent me an email saying that my premium has increased by 27%. I only claimed for a cracked windscreen so I called the consultant. I explained my concerns and was frustrated. The consultant was arrogant and didn't even attempt to retain me as a client.

I am now looking at an alternate insurer and I don't care if I change insurers a thousand times as that is my choice and right.

I will be cancelling my insurance with Miway, effective 27/05/2022.

I feel that increase was not called for and Miway doesn't know how to take care of their clients.

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply11 May 2022, 15:52
Official
Thank you for taking the time to share your feedback with us and please know that we take it seriously. We apologise for the inconvenience and frustration you have experienced. An agent will be in touch soon to get to the bottom of this and sort things out. 

Best regards,
The MiWay Team
AW
Azaad W's update20 Apr 2025, 18:31
Reviewer Update
Hi,
I am with Santam for 3 years + now and Miway will.not be a choice anymore