premium increase and poor service

I am very disappointed with Miway, especially their call centre agents...I called in on the 22/07/2015 to ask why my instalment has increased without my consent or any communication sent to me? A lady answered and she wasnt so helpful, just like the rest of their consultants. She kept me on hold for over 10min and this happens always when I call miway. All I wanted was for the instalment to be restructured back to what i was paying or simply cancel my insurance. I havent been happy with miway from day 1 and all I want is to cancel my policy- but clearly I cant do it telephonically...<br> <br>