CM
Charmaine M

1 reviews | Active since Jan 2018

11 Jan 2018, 14:31

PREMIUM GOES UP - EVEN IF YOU MAKE YOUR COVER LESS !!!!!!

I spoke to Lerato yesterday to ADD another vehicle to my policy and she emailed me a updated policy . Today i phone in to cancel the business use cover on our FAW V2 vehicle insured amount R646-69 as it will only be used for PRIVATE use . After the call centre agent recalculated the cover that should be less i now got an updated policy for the same car amount now R653.98 HOW DOES THIS MAKE SENSE ???????? They made a mistake with my adress and once again i phoned in and had the adress corrected and then i was told by the same agent that i will pay more because he had to change my adress !!!!!!! SERIOUSLY !!!! CAN SOME OTHER INSURANCE PLEASE CONTACT ME WITH A QUOTE FOR MY VEHICLES is this how Miway take care of their Clients ???

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Replies (2)
MiWay Insurance
MiWay Insurance's reply11 Jan 2018, 14:56
Official

We have passed your note on and we'll get someone to give you a call soonest. Please accept our sincere apology in the interim for any hassles we have caused you!

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply24 Jan 2018, 15:24
Official

Innocentia has since been in touch to adjust your policy to better suit your needs. We apologise for not getting things right initially and we assure you of our commitment to resolve things when they go wrong.

Please let us know if you need help with anything else!

Kind regards,
The MiWay Team