JN
Jacqui N

1 reviews | Active since Jun 2011

04 Oct 2016, 19:14

Premium dispute

<p>I won't accept the annual increase and asked them to relook at the fees. I received a call tonight where the lady said this is the best amount they can give me and asked if I've ever been refused insurance as it was ticked yes. I was shocked as I've been with them for over 7 years. I also sometime ago cancelled a radio cover on another vehicle which still hasn't been done. This is what I need:- 1. More info on the refusal of insurance 2. To go back on recordings for the radio cover</p>

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Replies (4)
MiWay Insurance
MiWay Insurance's reply05 Oct 2016, 09:03
Official

Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply12 Oct 2016, 16:04
Official

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver and that we’ve investigated and passed your notes on to all involved.

Innocentia has since called to assist you with your policy and we urge you to give us a call if there's anything else we're able to help with.

Best regards,
The MiWay Team

Best regards,

JN
Jacqui N's update19 Oct 2016, 14:56
Reviewer Update

Hi there, Innocentia has reviewed my policy today and I am very impressed with the outcome and the service I received from her. She it the greatest! Innocentia was personable, very knowledgeable, and professional, and worked to make it better for me. I give her my highest recommendations! Thank you :-)

MiWay Insurance
MiWay Insurance's reply19 Oct 2016, 15:03
Official

This is such a fantastic compliment for Inno and we’re sure she’ll be as excited about it as we are, thanks so much for showing her the recognition she deserves.

Best regards,
The MiWay Team

Best regards,