YN
Yashlin N
1 reviews | Active since Nov 2020
29 Nov 2020, 11:07
Premium Debit Miscommunication
Good day,
Pontsho Hlophe helped me drop my premium to a reasonable premium for november 2020, however she mentioned that I will pay a pro rate of the discounted premium she provided. I looked at my debit amount for this amount, and I was charged the original premium and not the discounted premium as she mentioned. I phoned your call center to get update regarding this, and they have mentioned the discount premium will be debited from december 2020.Please look at this, as I was guaranteed the discount premium immediately not active in this december 2020. Policy Number:***9
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Replies (2)
MiWay Insurance's replyOfficial
30 Nov 2020, 07:55Thank you for your feedback - we are so sorry to hear of the hassles you’ve experienced. Your feedback has been escalated to the right team and someone will be in touch shortly! Best regards,The MiWay Team
Best regards,
MiWay Insurance's reply30 Nov 2020, 07:55
Official
Thank you for your feedback - we are so sorry to hear of the hassles you’ve experienced. Your feedback has been escalated to the right team and someone will be in touch shortly! Best regards,The MiWay Team
Best regards,
MiWay Insurance's replyOfficial
30 Nov 2020, 07:56Thanks for the note - we have passed it on to the right team and someone will be in touch to assist you ASAP!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply30 Nov 2020, 07:56
Official
Thanks for the note - we have passed it on to the right team and someone will be in touch to assist you ASAP!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
Best regards,