Premium collect on the incorrect date

Please rectify my debit order dates, I called in on Monday because miway tried to collect t money on the 23rd and I was advised that the issue has been escalated today I receive this sms" MiWay did not receive your premium 30/10, No premium=No cover. We will recollect 17/11. To choose an earlier date, DIAL*134*64929# and ensure continuous coverRef#: " as far as I am concerned I am covered with miway and I have never missed any payments, kindly collect the premium on the agreed date thank you.