Power Service From Miway

On the 29th of October, I sent an email to Miway to advise them that the car was not properly repaired after the accident. I advised them that I had picked up that the CV joint was fastened with cable ties and the car was vibrating. Evelyn (MiWay) responded advising that Coenraad (Miway inspector) must be in touch and assist; which he did and we met on the 2nd of November at Auto Rust Control Panel beaters. The decision taken was to take the car to Natal Power Steering which was done on the 4th of November. Quotation was received on the 5th of November. On the 11th of November, I did my first follow up and the response from Coenraad was that he will also follow it up and advise. He later called (few days after) advising he was still busy with the report. On the 26th of November, I did my second follow up checking on the status of my claim. No response was received. On the 7th of December, I did my third follow up and till now there is no response.

I feel Miway is not taking my business seriously, yet the y have increased my monthly premium. I have never had great service from the first time I was involved in an accident. I need to always follow/chase them and they never prioritize my concerns/problems. As it is now, I drive a car which I am not certain when will it break.